Welcome to Doniqo Platform. Doniqo is committed to transparency and fairness in all transactions. This Refund Policy explains the conditions under which refunds may or may not be issued. By using https://www.doniqo.com⁠, you agree to this Refund Policy. 1. Nature of Contributions All contributions made on Doniqo are voluntary and are intended to support campaigns, causes, and requirements raised by NGOs and beneficiaries. As a general rule, all donations are non-refundable. 2. Donation Refund Policy Since donation amounts are transferred directly to the respective NGO, refunds are not guaranteed Refunds may be considered only in exceptional cases such as: Duplicate transactions, Incorrect payment amount due to technical error, Failed transaction where amount was debited but not processed In such cases, users must contact Doniqo within 7 days of the transaction. 3. Platform Fee / Tip Refund Any platform fee, tip, or voluntary contribution made to Doniqo: Is generally non-refundable May be refunded only in case of accidental or duplicate payment, at Doniqo’s sole discretion 4. Campaign Cancellation or Changes In the event a campaign is: Cancelled, Modified, Unable to be executed Doniqo may: Redirect the contribution to a similar cause, or Coordinate with the NGO for appropriate utilization Refunds are not guaranteed in such cases 5. Processing of Refunds If a refund is approved: It will be processed to the original payment method The timeline may vary depending on the payment provider (typically 5–10 working days) 6. Payment Gateway Issues For issues related to: Payment failures, Delays, Transaction errors, Users may also need to contact the respective payment gateway provider 7. Fraud & Misuse Doniqo reserves the right to: Reject refund requests in cases of suspected misuse or fraud Investigate transactions before approving refunds 8. Contact for Refund Requests To request a refund, please contact: Email: support@doniqo.com Website: https://www.doniqo.com⁠ Please include: Transaction ID Date of transaction Reason for refund request 9. Changes to Refund Policy Doniqo reserves the right to update or modify this Refund Policy at any time. Continued use of the Platform constitutes acceptance of the updated policy. Doniqo – Give with Trust