Effective Date: 08/09/2026

At Doniqo.com, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how Doniqo may collect, use, protect, retain, and disclose information in connection with orders, customer support, fulfilment, and use of the website.

1. Information We Collect

Depending on your interaction with Doniqo, we may collect:

– Name;
– Mobile or WhatsApp number;
– Email address;
– Order details;
– Transaction-related information;
– Customer support communications; and
– Other information that you choose to provide to us in connection with your order, enquiry, customer support request, or use of our website.

Doniqo generally does not require the customer’s residential address because the purchased printed copy or copies of the Holy Quran are generally arranged for delivery to a designated Masjid or Madarsa.

2. Payment Information

Payments made through Doniqo may be processed by third-party payment service providers.

Doniqo does not intentionally store complete card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on its own systems.

Payment-related information may be processed by the applicable payment service provider in accordance with its privacy policy, terms, and security procedures.

3. How We Use Your Information

Doniqo may collect and use customer information for purposes including:

– Processing and managing orders;
– Sending order confirmations;
– Providing customer support;
– Sending order-related and fulfilment communications;
– Providing fulfilment information or records, where applicable;
– Responding to refund or cancellation requests;
– Maintaining transaction and business records;
– Preventing fraud or misuse; and
– Improving website functionality and customer experience.

4. WhatsApp and Email Communication

Where a customer provides a mobile/WhatsApp number or email address, Doniqo may use it for order-related communication.

This may include order confirmation, fulfilment updates, fulfilment information or records, refund-related communication, and customer support.

5. Sharing of Information

Doniqo does not sell customers’ personal information.

Doniqo generally does not provide customers’ personal information, including their name, mobile/WhatsApp number, or email address, to the designated Masjid/Madarsa for the purpose of delivering the purchased printed Quran copies.

Where a third-party payment service provider is used, payment-related information may be processed by that provider as necessary to process the customer’s payment.

If a supplier/vendor is involved in dispatching the printed Quran copies directly to the designated Masjid/Madarsa, Doniqo may provide the supplier/vendor with the delivery details of the designated Masjid/Madarsa necessary to complete the dispatch.

The customer’s personal information is not provided to the supplier/vendor for this institutional delivery purpose.

Doniqo may also use third-party technology or service providers where reasonably necessary to operate the website, process payments, provide customer support, maintain records, communicate with customers, or perform other essential business functions.

Only information reasonably necessary for the relevant purpose will be shared.

6. Cookies

Doniqo.com may use cookies and similar technologies for website functionality, analytics, security, and improving the customer experience.

Customers may manage cookies through their browser or device settings where available.

7. Photographs and Videos

Doniqo may collect photographs or videos as records of Quran fulfilment and distribution.

Such photographs or videos may include individuals at the receiving Masjid/Madarsa.

Due to privacy, consent, institutional restrictions, or practical circumstances, photographs or videos may not always be available in the same format for every project.

Where individuals are identifiable, Doniqo will take reasonable steps, where appropriate, to obtain permission or blur/obscure identifiable faces before public publication.

Fulfilment photographs or videos may be shared with customers and/or published on the Doniqo website or social media for fulfilment reporting and transparency, where appropriate.

8. Data Security

Doniqo takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

9. Data Retention

Doniqo may retain order, transaction, and communication records for as long as reasonably necessary for business operations, accounting, legal, tax, compliance, dispute resolution, fraud prevention, and other legitimate purposes.

10. Data Deletion Requests

Customers may contact Doniqo to request deletion of their personal information.

Email: support@doniqo.com

Certain information may need to be retained where required by law or for legitimate accounting, tax, legal, fraud-prevention, or dispute-resolution purposes.

11. Third-Party Services

Doniqo may use third-party services, including payment processors, communication platforms, website service providers, analytics providers, and delivery/transport providers.

If a supplier/vendor is involved in direct dispatch, the supplier/vendor may receive only the delivery details of the designated Masjid/Madarsa necessary for dispatch.

Customer personal information is not provided to the supplier/vendor for this direct institutional delivery purpose.

The processing of information by third parties may be governed by their respective privacy policies and terms.

12. Policy Updates

Doniqo may update this Privacy Policy from time to time.

Any updated version will be published on this page with the revised effective date.

13. Contact

For any questions or concerns regarding this policy, please contact Doniqo.

Email: support@doniqo.com
Mobile: +91 96195 38970

Doniqo — Gift with Trust.