In accordance with applicable consumer protection and e-commerce laws, Doniqo has designated a Grievance Officer to receive and address consumer complaints and grievances relating to orders, products, payments, delivery/fulfilment, refunds, returns, or other matters concerning Doniqo.

Grievance Officer: Ishraq Khan
Designation: Proprietor & Grievance Officer, Doniqo
Email: support@doniqo.com
Mobile: +91 96195 38970

Business Address
A 201, Shine Apt, Hanuman Nagar, Near Tuba Apt, Nallasopara West, Vasai-Virar, Maharashtra – 401203 India

Customers may submit their grievances through the email address or mobile number provided above. Where applicable, customers are requested to provide their order number and relevant details to enable Doniqo to identify and address the grievance.

Doniqo will acknowledge receipt of a consumer complaint within 48 hours of receiving the complaint and will endeavour to redress the complaint within one month from the date of receipt, in accordance with applicable law and subject to the nature and circumstances of the complaint.